Product subprocessor detail
Some product infrastructure and model-provider details may depend on the customer plan, feature set, or contract. Hera provides current details to qualified enterprise customers on request.
Subprocessors
Hera subprocessor information is available on request
Hera does not publish its subprocessor list publicly on this page. Enterprise customers can request the current list, vendor purposes, and data category details during security, privacy, or DPA review.
Request the current list by email
Include your company name, the review context, and whether you need vendor names, purposes, data categories, locations, or DPA exhibit language. Hera will provide the appropriate level of detail for qualified enterprise reviews.
Vendor governance
How Hera approaches service providers
Hera shares subprocessor details directly during enterprise procurement so the information is reviewed in the right business and contractual context.
- Hera reviews whether each service provider has a valid business purpose before using it.
- Hera limits vendor access to the data needed for the vendor's role.
- Hera can share subprocessor details with qualified enterprise customers during procurement.
- Hera is formalizing customer notification processes for material subprocessor changes as part of its SOC 2 readiness work.
Change notifications
Hera is formalizing a customer notification process for material subprocessor changes as part of its enterprise trust program.
Need the full subprocessor packet?
Send your review requirements and we will provide the current level of detail available for Hera's subprocessors, vendor purposes, and applicable data categories.